物流和支付方式
更新時間:2024-01-20 22:10:09

一、支付方式:

本商城本著為用戶負責的誠信宗旨,網站內全部商品均支持:貨到付款!

用戶可根據自己的喜好與意願選擇商品并以貨到付款的方式下單,

如果需要退換貨,可參考本商城退換貨協議。

收到貨物后,有任何疑問,請及時聯繫我們的在線客服,我們24小時為您服務!

二、物流條款:

1、配送範圍與運費
配送範圍全台灣、東南亞 各地區,免運費。
2、配送時間
下單成功之後,我們會按照下單先後順序進行配貨,配貨週期為3個工作日左右;不限定時間送貨和指定時段送貨、星期六週日及國定假日可以提供收送服務
3、到貨時間
訂單完成後到達時間為7-10個工作日左右
4、簽收須知
下單時,請盡量留下本人能夠簽收的地址與聯絡電話。
收到商品時請當場驗貨,檢查外包裝是否完好,商品種類數量是否與訂單明細相符,購物清單是否齊全,不提供簽收前拆開手機包裝驗貨。如果外箱封條出現破損或者撕開,您有權選擇拒收。
但對於封條完好,開箱後缺料等異常情況,請您聯繫24小時在線客服,並保持包裹原樣。
在本人不能親自簽收的情況下,請委託他人簽收並嚴格按照第二項內容操作。配送快遞員只負責派送貨物給快遞單指定位址,該位址任何人都可以簽收例如櫃台,不保證派送給指定的人。
出於風險考慮,您的訂單在確認購買後無法修改地址和電話,還請在下單時務必填入正確的地址和電話。爲您帶來的麻煩我們表示抱歉。
即日起,因資訊不足無法配送的滯留訂單將會被配送方保留5日。我們將會以電子郵件的形式通知用戶,請回覆信箱中的郵件或聯繫本商城在線客服人員。逾期5日未能得到回覆的訂單我們將安排返回倉庫及退款。由此給您帶來的不便,敬請諒解。
5、退貨退款
1、如果您所訂購的商品有瑕疵,您可以要求全額退費退貨。
2、關於退貨退款方式及條件,依各該商品銷售網頁及訂購流程中之相關網頁之記載
3、您所退回的商品,必須保持所有商品、贈品、附件、包裝、及所有附隨文件或資料在出貨當時狀態的完整性,如果有實體發票,並應連同發票一併退回及簽署折讓單等相關法令所要求之單據;否則,我們得拒絕接受您的退貨退款要求。

4、您瞭解並同意,若因您要求退貨或換貨、或我們無法接受您全部或部分之訂單、或契約因故解除或失其效力,而需為您辦理退款事宜時,本商城得代您處理發票或折讓單等相關法令所要求之單據

6、配送常見問題
Q1:下單時可以指定送貨時間嗎?
A1:依照訂單運輸信息中的「運輸公司」對應不同送貨時間。黑貓、新竹、711、全家,宅急便:可以選擇,指定時段送貨(時段為:13時前和14時~18時)送貨,不含週日。
Q2: 如何投訴快遞人員?
A2: 依照訂單運輸信息中的「運輸公司」對應不同快遞公司,客戶可以聯絡新竹或黑貓當地的服務熱線:412-8888。 (手機請加02)
Q3:配送需要多長時間?
A3:正常情況下,自訂單出庫日起,7-10個工作日左右即可送達(不含週日)。
Q4:簽收驗貨需注意什麼?
A4:請確保外包裝完好,收件人可以拒絕收取外包裝破損的貨物。
Q5:收貨時是否需要提供證件?
A5: 不需要。新竹或黑貓快遞員只負責派送貨物給快遞單指定位址,該位址任何人都可以簽收例如櫃台。不保證派送給指定的人。
Q6:被他人簽收了,怎麼辦?
A6:如出現此種情況,請依照訂單運輸信息中的「運輸公司」聯絡對應的快遞公司。 請聯絡新竹或黑貓當地的服務熱線:412-8888。 (手機請加02)
Q7:如何查詢合作廠商配送的狀態?
A7:請依照訂單運輸信息中的「運輸公司」查詢對應的快遞公司 新竹、711、全家及黑貓 www.t-cat.com.tw 可以查詢貨物狀態。
如果對具體的條款以及運送投遞感到困惑,請發郵件到happyshopvip@gmail.com聯系我們,我們客服將七天24小時在線為您回復郵件

1、 Payment method:

Our store adheres to the integrity principle of being responsible for users, and all products on the website support cash on delivery!

Users can choose products according to their preferences and preferences and place orders on a cash on delivery basis,

If you need to return or exchange goods, you can refer to the return and exchange agreement in this store.

After receiving the goods, if you have any questions, please contact our online customer service promptly, and we will be at your service 24 hours a day!

2、 Logistics terms:

1. Delivery Scope and Freight

Delivery range across Taiwan, free shipping

2. Delivery time

After placing a successful order, we will distribute the goods in the order of placing the order, with a distribution cycle of about 3 working days; Unlimited delivery time and designated delivery time, available on Saturdays, Sundays, and national holidays

3. Delivery time

The arrival time after the completion of the order is about 7 working days

4. Receipt Notice

When placing an order, please try to leave an address and contact number that you can sign for.

Please inspect the goods on the spot upon receipt, check whether the outer packaging is intact, whether the types and quantities of the goods match the order details, and whether the shopping list is complete. Opening the mobile phone packaging for inspection before signing for delivery is not provided. If the outer box seal is damaged or torn, you have the right to choose to refuse.

But for abnormal situations such as intact seals and shortage of materials after unboxing, please contact 24-hour online customer service and keep the package as it is.

In cases where I am unable to personally sign for it, please entrust someone else to sign and strictly follow the second item. The delivery courier is only responsible for delivering the goods to the address specified on the delivery note, which can be signed for by anyone, such as at the counter. Delivery to the designated person is not guaranteed.

Due to risk considerations, your order cannot change its address and phone number after confirmation of purchase. Please be sure to fill in the correct address and phone number when placing the order. We apologize for the inconvenience caused to you.

From now on, delayed orders that cannot be delivered due to insufficient information will be retained by the shipping party for 5 days. We will notify users via email. Please reply to the email or contact customer service. For orders that are overdue for 5 days and have not received a response, we will arrange for them to be returned to the warehouse and refunded. We apologize for the inconvenience caused to you.

5. Returns and refunds

1. If the product you ordered has defects, you can request a full refund

2. Regarding the methods and conditions for returns and refunds, please refer to the relevant information on the sales website and ordering process of each product

3. The goods you return must maintain the integrity of all goods, gifts, accessories, packaging, and all accompanying documents or data at the time of shipment. If there is a physical invoice, it should be returned together with the invoice and signed with relevant documents required by laws and regulations; Otherwise, we will have to refuse to accept your return and refund request.

4. You understand and agree that if you request a return or exchange, or if we are unable to accept all or part of your order, or if the contract is terminated or loses its validity for any reason, and you need to process a refund on your behalf, our store may handle invoices or discount notes and other documents required by relevant laws and regulations on your behalf

6. Delivery FAQs

Q1: Can you specify a delivery time when placing an order?

A1: Corresponding to different delivery times according to the "transportation company" in the order transportation information. Black Cat House urgent delivery: optional, with delivery scheduled before 13:00 and between 14:00 and 18:00, excluding Sundays.

Q2: How to complain about courier personnel?

A2: According to the transportation information in the order, the "transportation company" corresponds to different courier companies. Customers can contact the local service hotline of Black Cat at 412-8888. (Please add 02 to your phone)

Q3: How long does it take for delivery?

A3: Under normal circumstances, the order can be delivered within about 7 working days from the date of delivery (excluding Sundays).

Q4: What should I pay attention to when signing for and inspecting goods?

A4: Please ensure that the outer packaging is intact, and the recipient may refuse to receive goods with damaged outer packaging.

Q5: Do I need to provide documents when receiving the goods?

A5: No need. Black Cat couriers are only responsible for delivering goods to the address specified on the delivery note, which anyone can sign for, such as at a counter. Delivery to designated personnel is not guaranteed.

Q6: What to do if someone else signs for it?

A6: If this situation occurs, please contact the corresponding courier company according to the "Transportation Company" in the order transportation information. Please contact Black Cat's local service hotline at 412-88888. (Please add 02 for mobile phone)

Q7: How to query the delivery status of partner manufacturers?

A7: Please check the corresponding courier company, Black Cat, according to the "Transportation Company" in the order transportation information. You can check the status of the goods through www.t-cat.com.tw.

If you are confused about the specific terms and delivery, please send an email to happyshopvip@gmail.com Contact us and our customer service will reply to your email 24/7 online